Four years ago, we launched NEXA Properties setting out to revolutionise the estate agency industry by utilizing our Directors luxury international real estate experience and fill a clear service gap in the UK real estate sector. Since then, we have grown substantially with branches in Chichester, London, Bristol, Cardiff, South Wales, Liverpool, and our original Portsmouth HQ. The opening of these offices alone has been an immense achievement for everyone at NEXA, as it demonstrates our unique customer-centric business model is successful and beneficial for all of our clients.
Last week, however, we reached a particularly important moment for NEXA Properties Group as we received four awards from the prestigious ESTAS! These specific awards are industry recognised and are based on a strict verification process of genuine customer review – meaning they are based purely on happy customers and not a pay-to-win trophy.
Taking home the titles
We were thrilled to win three regional and one national title at the award ceremony which includes:
Best Local Agency Group – Gold (Wilts & Hants)
Best Agency Group – Gold (Southern)
Best Sales Agency Group – Gold (South)
Best Agency Group – Silver (National)
Competing against well-established agencies made these awards all the more important to our young, modern business outlined by our Managing Director Neil Thorpe “It’s been an incredibly tough year for many businesses and at times we have had to operate, like many companies within incredibly difficult circumstances and restrictions. The Stamp Duty reform was a welcome boost for the property market post COVID and for our staff to of continued the exceptional customer journey with increased volume of business shows their work ethic and what we are trying to achieve. To be recognised for this makes all the hard work worthwhile.”
A new meaning to customer-centric
Have you ever enquired about a property again, only to be handed to a completely different agent who can only read you the notes from the screen? This is not an unusual experience in the industry: when an enquiry comes in it is often passed to whoever is available at that exact moment, regardless of their knowledge of the property or area. This often leads to a viewing that can’t give the answers to the vital questions that could make or break a sale and not follow up with potential buyers… A common practice in today’s market.
As a seller with NEXA, you can be assured that all enquiries and potential buyers will only be directed to your Client Director, so you can be confident that have complete knowledge and oversight on all potential purchasers and will be able to manage all viewings and provide a superior, fully rounded service to the buyer, while also being able to give you immediate and accurate feedback.
Similarly, your Client Director is there to handle any and all property-related requirements; if you have a house to rent, require a mortgage broker, want to submit a planning application, or need help finding a home to buy, they are on hand to support and connect you with the best people in the industry. All your requirements can be channelled through one single point of contact.
The future is bright
With our new recognition and continued growth, we are looking forward to a future filled with happy customers and happy staff. If you’d like to discover why we’re an award winning agent, you can try our free online valuation tool or contact our friendly team today!